Orders & Shipping
Is the packaging discreet?
Yes. Every order ships in plain, unbranded packaging with no product names visible on the outside.
How do I track my order?
You receive a tracking link by email as soon as your order ships.
When is shipping free?
Shipping is free on orders over US$39. Below that, a flat US$10 rate is shown at checkout.
Can I change or cancel my order?
Contact us as soon as possible after ordering. If your order has not shipped yet, we will change or cancel it for you.
Returns & Exchanges
How does the 60-Day Confidence Guarantee work?
Wear one pair for up to 60 days and judge it in your real routine. Not right for you? Keep that pair and return the unworn rest for a refund or exchange.
How do I start a return or exchange?
Contact us with your order number and we will send you the return steps. A real person replies within one business day.
What about hygiene and returns?
For hygiene reasons only unworn pairs in original condition can be returned. The first pair you wore is always yours to keep.
Product Questions
How does leakproof underwear work?
A built-in gusset combines four layers: one wicks moisture off the skin, one spreads it across the pad, one absorbs and holds it, and a waterproof layer blocks it from passing through. It looks and washes like regular underwear.
How do I determine my size?
Measure your waist and hips and check the size guide. Between sizes? Choose the larger one for a relaxed fit or the smaller one for a snug, secure feel.
How do I wash my leakproof underwear?
Rinse in cold water after wearing, machine wash cold on a gentle cycle with mild detergent, and hang to dry or tumble dry low. Skip bleach and fabric softener.
How many pairs do I need?
Most people rotate three to five pairs: one on, one in the wash, one dry and ready. Multipacks make the switch cheaper per pair.
Do you have another question?
Ask us anything about sizing, absorbency, washing, or your order. A real person answers within one business day, and every conversation stays private.
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